At rich1988, we take your privacy seriously. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your information as a player on our platform.
Six principles that summarise how rich1988 approaches your personal data. These do not replace the full policy below — please read each section carefully.
All data in transit is protected by SSL/TLS encryption. Sensitive personal records and payment data are stored with industry-standard security controls, with access restricted to authorised personnel only.
rich1988 does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Your information is used solely to operate and improve our platform and services.
We collect only the personal data that is genuinely necessary for the purposes described in this policy — account administration, KYC verification, payment processing, fraud prevention, and responsible gambling monitoring.
You have the right to access, correct, export, and request deletion of your personal data. These are not token gestures — submit a request to our support team and we will respond within a reasonable timeframe.
Personal data is not held indefinitely. We apply defined retention schedules — generally five years post account closure for regulatory compliance — and securely delete data once retention obligations are satisfied.
Where we share data with third parties — KYC providers, payment processors, game suppliers — we name the categories of recipients clearly in this policy. No hidden data flows, no undisclosed partnerships.
This Privacy Policy ("Policy") is issued by rich1988 ("Company", "we", "us", "our") and applies to all personal data collected, processed, stored, and transmitted in connection with your access to and use of the rich1988 online gaming platform at https://rich1988.cam, including all related games, sports betting services, payment systems, and customer support channels ("Platform", "Services").
rich1988 is committed to protecting the privacy and personal data of all individuals who interact with our Platform — including registered players, prospective users, and visitors. We recognise the trust you place in us when you share your personal information, and we take that responsibility seriously.
This Policy is designed to inform you clearly and transparently about:
By registering an account, making a deposit, or otherwise using the rich1988 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
This Policy should be read together with our Terms & Conditions and Responsible Gambling Policy, which together govern your relationship with rich1988.
For the purposes of this Privacy Policy, the following terms shall have the meanings given below:
rich1988 collects the following categories of personal data, as necessary for the purposes described in Section 5:
Collected during account registration. Required to verify your identity, enforce the 21+ age requirement, and maintain your account record.
Used for account communications, KYC correspondence, withdrawal notifications, and, where consented, marketing communications. Malaysian players may provide addresses across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other locations throughout Malaysia.
Required prior to processing withdrawals and in compliance with our anti-money laundering and responsible gambling obligations. KYC documents are processed through our secure verification partner and not stored in unencrypted form.
Records of all financial transactions on your account, including deposits via DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, GrabPay, and cryptocurrencies (BTC, ETH, USDT). We do not store full payment card numbers.
Generated automatically through your use of the Platform's games, sports betting markets, live casino, and promotional features. This data is used for account management, responsible gambling monitoring, and dispute resolution.
Collected automatically when you access the Platform. Used for fraud prevention, security monitoring, geographic access controls, and Platform optimisation.
rich1988 collects personal data through the following channels:
rich1988 processes personal data only where a legitimate legal basis exists. The table below sets out the primary purposes for which we process your personal data and the legal basis for each:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract (providing the Services you have requested) |
| KYC identity verification and age enforcement (21+) | Legal obligation; legitimate interests (preventing underage gambling and fraud) |
| Processing deposits and withdrawals in MYR and cryptocurrency | Performance of contract |
| Fraud detection, prevention, and anti-money laundering monitoring | Legal obligation; legitimate interests (protecting the Platform and players) |
| Responsible gambling monitoring and tool administration | Legal obligation; legitimate interests (player protection) |
| Customer support and dispute resolution | Performance of contract; legitimate interests |
| Platform analytics and security monitoring | Legitimate interests (maintaining platform security and quality) |
| Direct marketing communications (promotional emails, bonus offers) | Consent (you may withdraw consent at any time) |
Malaysian Players: While Malaysia has enacted the Personal Data Protection Act 2010 (PDPA), its application to offshore online gaming platforms involves complex jurisdictional considerations. rich1988 commits to applying data protection standards consistent with internationally recognised best practices regardless of jurisdictional applicability.
rich1988 does not sell your personal data to any third party. We share personal data only in the following circumstances, and only to the extent strictly necessary for the stated purpose:
We engage carefully selected third-party service providers who process data on our behalf under binding data processing agreements. These include:
We may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by law, court order, or regulatory requirement — or where such disclosure is necessary to protect the rights, property, or safety of rich1988, its players, or the public.
In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your personal data may be transferred to the successor entity. We will notify affected players via email or Platform notification prior to any such transfer, and the successor entity will be bound by the privacy commitments set out in this Policy.
For absolute clarity: rich1988 does not and will not sell, lease, or licence your personal data to any advertiser, data broker, or commercial third party for marketing or any other commercial purpose.
The rich1988 Platform uses cookies and similar tracking technologies to enable core Platform functionality, enhance your experience, and collect analytics data that helps us improve the Platform.
You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may impair the functionality of the Platform. Strictly necessary and security cookies cannot be disabled without preventing your ability to use the Platform.
For more detailed information about the specific cookies in use and how to manage them, please contact our support team.
rich1988 applies defined retention periods to all categories of personal data. We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Our general retention periods are as follows:
Following the expiry of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual.
rich1988 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While we apply rigorous security standards, no online system can guarantee absolute security. In the event of a material data breach that is likely to result in risk to your rights and freedoms, we will notify affected players and relevant authorities in accordance with applicable requirements.
You are also responsible for maintaining the security of your account credentials. Please use a strong, unique password for your rich1988 account and do not share your login details with any third party.
rich1988 operates under international licensing and uses service providers based in various jurisdictions. As a result, your personal data may be transferred to and processed in countries outside Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your personal data in a manner consistent with the standards described in this Policy.
These safeguards may include: contractual obligations imposed on the recipient (standard contractual clauses), the recipient's participation in recognised international data protection frameworks, or adequacy determinations by relevant authorities.
By using the rich1988 Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Malaysia as described in this section.
Subject to applicable law and certain conditions, you have the following rights with respect to your personal data held by rich1988. To exercise any of these rights, please contact our support team with a clear description of your request. We will respond within thirty (30) days.
Request a copy of the personal data we hold about you, along with information about how it is being used.
Request correction of any inaccurate or incomplete personal data held in your account record.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that we limit how we process your data in certain circumstances — for example, while a data accuracy dispute is being resolved.
Request your personal data in a structured, commonly used, machine-readable format for transfer to another service provider where technically feasible.
Object to the processing of your personal data on grounds of legitimate interest, or to the use of your data for direct marketing purposes at any time.
To exercise any of the above rights, contact our support team via live chat or email at [email protected] with the subject line "Data Rights Request". We will verify your identity before processing the request.
The rich1988 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, solicit, or process personal data from any person under the age of 21.
Age verification is enforced through our mandatory KYC process, which requires submission of a government-issued identification document before withdrawal privileges are activated. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the relevant account and delete or quarantine all associated personal data pending further review.
If you are a parent or guardian and believe that a person under the age of 21 may have registered an account with rich1988, please contact our support team immediately at [email protected].
With your consent, rich1988 may send you marketing communications about promotions, bonuses, new games, sports betting offers, and other Platform features — via email, SMS, or in-Platform notifications. We will always obtain your explicit consent before sending marketing communications.
You may withdraw your marketing consent at any time by:
Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to your withdrawal, nor does it affect processing carried out on other legal bases (such as account administration or KYC obligations).
We do not use personal data to profile players for targeted third-party advertising. Any personalisation of in-Platform bonus offers is carried out using your own account activity data for the purpose of delivering relevant promotions — this data is not shared externally for advertising purposes.
As part of our responsible gambling programme, rich1988 monitors gameplay and transaction data to identify patterns that may indicate problem gambling behaviour — such as significant increases in deposit frequency, extended session durations, or repeated self-limit modifications. This monitoring is carried out on the basis of our legitimate interests in player protection and our obligations under our operating licence.
Where responsible gambling indicators are detected, we may:
Self-exclusion requests and responsible gambling tool settings are retained in your account record for the duration of the exclusion period and for a minimum of five years thereafter — to prevent re-registration during an active exclusion and to demonstrate regulatory compliance.
For full details of our responsible gambling programme, tools, and support resources (including Talian Kasih 15999 and GamCare), please visit our Responsible Gambling page.
rich1988 reserves the right to amend this Privacy Policy at any time. Where material changes are made to the Policy — such as changes to the categories of data collected, the purposes of processing, or your rights — we will provide notice to registered players via email to the address on file and/or through a prominent notification on the Platform, prior to the changes taking effect.
Non-material updates (such as clarifications of existing language or corrections of typographical errors) may be made without prior notice. The "Last Updated" date at the top of this page reflects the date of the most recent revision.
Your continued use of the Platform following the effective date of any amended Policy constitutes your acceptance of the revised terms. If you do not agree to the amended Policy, you must cease using the Platform and, if you wish, close your account.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the rich1988 Data Privacy team through the following channels:
We aim to acknowledge all privacy-related enquiries within five (5) business days and to resolve them within thirty (30) days. Complex requests involving data erasure or portability may require additional time, in which case we will inform you of the expected timeline.
If you are unsatisfied with our response to a privacy concern, you may have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction. Malaysian players may wish to consult the Personal Data Protection Department (PDPD) of Malaysia for guidance on applicable domestic rights.
Our support team can assist with data access requests, marketing opt-outs, account data corrections, and any other privacy-related questions. Available 24/7 — reach out anytime.
For players aged 21 and above only. rich1988 promotes responsible gambling. Please play within your means.